Run CoverGuard for a whole office under one subscription, and manage your plan — invite teammates, buy seats, and keep everyone on the right tier.
Who this is for: Account owners and company admins. Where: plans on /pricing, office purchases on /teams, and member management under Account → Settings → Team.
Plans & tiers
CoverGuard has four tiers: Free → Individual → Professional → Team. Higher tiers lift usage caps and unlock pro features (client management, quote requests, analytics, branded reports, alerts, integrations, API, and more). Compare them on /pricing — the page renders a live persona × tier matrix so you see exactly what your role gets at each tier.
Free tier caps: 1 property search and 5 AI interactions, lifetime. Enough to try it on a real property.
Seats — how many people can work under your plan
| Plan | Seats |
|---|---|
| Free | 1 |
| Individual | 2 |
| Professional | 5 |
| Team | Sold per seat (buy one for everyone) |
Members inherit the account owner's plan, so teammates get your tier automatically. The free tier is a single seat, so multi-user only unlocks on a paid plan.
Buy seats for an office (Team plan)
- Go to
/teams. - Choose a seat count — a live monthly total updates as you change it.
- Check out. The seat quantity is stored on your subscription.
The /pricing Team tiles ("Brokerage", "CRE Professional") link here.
Invite & manage your team
Account → Settings → Team (the team panel; the old /team route redirects here).
- Invite by email with a team role (Owner / Admin / Member). An email that already
has a CoverGuard account is linked immediately; otherwise the invite is claimed on their next sign-in.
- Change a member's role or remove a member. Only Owner/Admin see these controls.
- Transfer ownership to another member (Owner only).
- A user belongs to at most one company.
Seat-limit behavior on downgrade
The owner always holds a seat. Remaining seats go to the earliest-joined active members first. If the owner downgrades below the active headcount, members beyond the limit stop inheriting and drop to free until a seat frees up or you upgrade — they show an "Over seat limit" badge and you'll see a warning banner.
Changing or canceling your plan
- Upgrade/downgrade/cancel from Account → Settings (and the Stripe billing portal).
- Downgrades take effect at the next billing cycle; saved properties stay accessible on
the free tier.
- A failed renewal keeps you entitled during Stripe's dunning retries — you'll see a
"past due" warning while it retries, and access ends only if retries exhaust.
If the payments kill-switch is on (an incident measure), upgrade CTAs disable themselves and checkout is temporarily blocked; existing subscriptions are unaffected.
Billing exemptions
The platform owner and the monitoring account bypass all paywalls (treated as Team). This is internal — regular customers are billed normally.
Troubleshooting
- An invite didn't take a seat → you're at the seat limit; buy more or free one.
- A teammate lost access → likely over the seat limit after a downgrade; re-upgrade or
remove a member.
- Charged but no access / access without a row → the daily reconcile self-heals
subscription state in both directions; if it persists, contact support@coverguard.io.
- Can't check out → payments may be temporarily disabled (kill-switch), or a card issue.
See Billing & plans.
Do this next
Pick the tier your role actually needs on /pricing — then, if you're buying for an office, size your seats on /teams and invite your team.
- Billing & plans troubleshooting
- Developer / Partner API — unlocked at the Team tier
- Company Admin guide — your first-week playbook