Two proactive monitors that protect deals and policies: get warned when a carrier stops writing on a property you track, and when a client's policy renewal is coming up.
Who this is for: Agents, brokers, and lenders on a Professional plan (the whole alerts area is Professional-tier gated). Where: alerts surface on your Dashboard — a carrier-exit widget plus the "Do next" triage. There's nothing to switch on; they generate automatically once the conditions below are in place.
Carrier-exit alerts
What it does: CoverGuard keeps a last-known writing status per (property, carrier). A delta scan diffs each fresh carrier lookup against it. When a carrier goes from actively writing → not, that's a carrier EXIT, and an alert is raised (INFO / WARNING / CRITICAL) for every user who saved that property.
Set it up:
- Save the properties you want monitored (see Saving & comparing).
- That's it — CoverGuard watches every saved property. When a carrier exits, the alert
appears on your dashboard.
- Acknowledge ones you've handled so your list stays focused.
Most useful for: agents (protect a deal), lenders (collateral / force-placement risk), brokers (re-shop affected policyholders early).
Renewal alerts
What it does: a daily scan reads each client's renewal date (from their current insurance record) and, as the renewal crosses the 60 / 30 / 7-day windows, raises one escalating alert (informational → warning → critical) to the owning agent or broker. It's deduped per window, so you get one nudge per milestone — never repeat spam.
Set it up:
- Record each client's current insurance with a renewal date — on the client's
detail view under Current insurance (see Clients & deals).
- That's all — the renewal windows are watched automatically.
- Acknowledge each alert as you re-quote.
How the scans run
Both scans run daily (server-side cron, ~08:00 UTC, plus a redundant scheduled run). They're idempotent, so a property/renewal won't double-alert. Alerts also surface in the dashboard's "Do next" triage.
Troubleshooting
- Alerts are locked / not showing → they're Professional-tier. See
- No carrier-exit alerts → you must have saved the property; alerts only fire for
saved properties. Also, an exit only fires on an actual status change.
- No renewal alert → confirm the client's renewal date is set; without it there's
nothing to scan. See AI & agents.
Do this next
Save the handful of properties you're actively tracking and record a renewal date on your current clients — then the alerts run themselves.
- Saving & comparing properties — turn on carrier-exit watching
- Clients & deals pipeline — record renewal dates
- Requesting a binding quote — act when an alert fires