Your goal: know which carriers are actively writing a risk, route quotes to the right markets (including E&S when admitted markets decline), and never miss a renewal or an appetite change.
New to CoverGuard? Do Getting started first. This guide is your first-week playbook as an insurance broker.
What your workspace looks like
Brokers get a carrier-centric workspace:
- Search / Shop by budget — property lookup and budget-first discovery.
- Property — saved properties and reports.
- Dashboard — renewals, quote funnel, "do next" actions.
- Agents — digital agents (on by default for brokers) for renewal and re-shop
flows. Ships paused; activate what you want.
- Toolkit — insurance operations: carrier appointments, renewal calendar, policy
issuance tracker, quote-to-bind funnel, commission tracking, deductible calculator, multi-line bundle builder, surplus lines (E&S) lookup, replacement-cost tool, and cross-sell recommendations.
- Sys Admin — AMS sync (AMS360 / Applied Epic), developer/API.
Plus the AI Advisor everywhere.
Your first week
1. Check a risk's active carriers
Search the property. The Active Carriers panel shows who's actively writing and binding in that market, sorted binding-first, with indicative premiums and a drill-down into coverage parts, bundles, and terms. This is your market-availability read at a glance. See Property report.
2. Route the quote
When you're ready to place, use Request a quote to send a binding-quote request to an active carrier. Carriers/brokers can report status back via the partner API, and the request moves through a canonical status timeline. See Requesting a binding quote.
3. Set up renewal monitoring
Record each client's current insurance (carrier, premium, renewal date) under Clients. On a Professional plan the renewal monitor then runs automatically — escalating alerts (60/30/7 days out) appear on your Dashboard as a renewal approaches, so you can re-quote in time. Setting the renewal date is all it takes. See Alerts and Clients & deals.
4. Watch carrier appetite
Save the properties you place, and carrier-exit alerts surface on your dashboard the moment a carrier stops writing on a saved property's market — the earliest signal to re-shop affected policyholders. (No toggle; it runs automatically on Professional.)
5. Activate a renewal / re-shop agent
Open Agents, and Activate a scheduled renewal or re-shop agent. It runs on a schedule and sends you a plain-language briefing (with an optional full-briefing email). See Digital agents.
6. Connect your AMS
In Sys Admin → Integration Hub, connect AMS360 / Applied Epic (or use Auto-Mapping for a custom system) for bi-directional sync. See Integrations.
Reporting
Brokers get Book-of-Business, Loss Runs, and Carrier Scorecard (quote turn-time, decline rate, bind ratio, QoQ trend) reporting, plus compliance surfaces (audit log, state regulations, E&O). Find these under Toolkit / the reporting surfaces.
Tips
- Use Surplus Lines (E&S) Lookup when admitted markets decline — the report already
flags when a property is hard to place.
- The quote-to-bind funnel and carrier scorecard show where placements stall and
which carriers actually perform.
- Ask the AI Advisor to draft an insurability summary a client will understand, or to
suggest cross-sell add-ons (auto, umbrella, flood).
Troubleshooting quick hits
- "A reporting or ops feature is locked." — Many are paid-tier. See
- "AMS sync isn't flowing." — See Integrations & API.
- "My renewal alert didn't fire." — Confirm the client's renewal date is set and the
daily scan is enabled. See AI & agents and Alerts.
Do this next
Pull a risk's active carriers, then record renewal dates on your book so the 60/30/7-day alerts start working for you — that combination is where a broker gets the most leverage.